We operate a local service-oriented business where interaction with homeowners is a key aspect of our daily operations. We have an Entry-level service technician on our team who demonstrates proficiency in their technical tasks but could benefit from further refinement in their soft skills and customer interaction abilities. To improve their confidence and effectiveness in communication, create a comprehensive 2-week training program. This curriculum should concentrate on role-playing activities and hands-on training, with the aim to enhance their aptitude in empathetic, assertive, and effective communication. The goal is to equip them to handle a variety of customer situations with professionalism, tact, and a customer-first approach, ensuring they positively represent our business in all interactions with homeowners.

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